LMH Health Emergency Department - Lawrence, Kansas

Austin D.

I’ve lost all hope for this hospital ER! My wife and I went tonight and believe it or not they weren’t super busy. As expected we still waited out in the ER lobby for about 45 minutes. They finally brought us back to a room and then we sat there for 45 minutes with not a single person ever coming by at all. I went to the nurses desk outside our room and the RN’s were just chilling sitting there talking about their dogs toenails? I said we are just gonna leave and go see our Dr. tomorrow. The RN didn’t even know what room we were in. I’ll never go back here! You will have better luck going to Topeka or Overland Park!

Matt T.

Over a year after an ER visit, I'm now dealing with either unethical or incompetent billing practices from the Lawrence Emergency Medicine Associates at this location. I was overbilled for this visit, and they did not properly process my insurance payments. Now I have an incorrect amount due that has been sent to collections. They overbilled me by over 50%, and now I have to deal with disputing charges on my credit report because of their incompetence.

Ramcharan P.

Got through check-in and triage quickly and easily, but was abandoned by the nurses for 45+ minutes. Nobody came to check on us, no word of how long it would be. When I popped my head out and asked a nurse with long bond hair how much longer it would be before we saw a Dr, she was incredibly snappy and unprofessional and snapped "I have no idea" back. I gave it five more minutes and we left to Children's Mercy off of Nall. Including the drive up there, we were through check-in and saw an actual Dr in less time than we were at the LMH ED.

LMH ED is my second to last choice of emergency departments, only narrowly beaten by all of Ransom Memorial in Ottawa.

Kolby C.

Consistently understaffed. You might as well call an ambulance. Not much of an emergency room with careless staff. Was treated poorly and waited 4 hrs before being seen.

Joan H.

There are too many times to describe just one. Anything ophthalmological, don’t go. They do not have specialist on staff during the weekend, nor will they call one in. They are always behind no matter if there is one patient ahead of you or if there 100 patients. Nurses are rude. Go to KC for ER.

Ellie D.

Update: My grandmother was admitted after an 11+ hour ER wait. Diagnosed with a-fib and fluid in her lungs. After a week in the cardiac unit She was sent to a physical
therapy rehabilitation center. A week later she had to be admitted again at LMH. She had end stage congenital heart failure. The physical therapy ordered by the doctors was too hard on her body as at that point we were still unaware that it was end stage heart failure. She quickly declined.
The specialists at LMH did not properly diagnose her until it was too late. It wasnt stage 1. It wasnt stage 2. It wasnt stage 3 even. She was experiencing heart failure and it went completely unnoticed (misdiagnosed) even as she spent a week in the cardiac unit of LMH.

*I will spend the rest of my life wondering how a cardiologist and team of other doctors who work in a cardiac unit missed that she was experiencing heart failure and near death.*

She was put on hospice and passed away November 9th.

Original review:
My 83 year old grandmother needed to be seen for difficulty breathing, chest pains and to see if she possibly had a broken rib. I sat and waited with my elderly (and sick) grandparents for 8 hours. Staff assured us we would be seen next simply as a way to get us to stop asking for information which was made apparent as we then proceeded to wait another 3 hours purely out of desperation and the fact that LMH is the only ER in town. What an absolute disgrace. What a surreal and disheartening experience it was simply sitting in the waiting room surrounded by others who are suffering, crying, desperately seeking answers of any kind. The despair was almost tangible. The waiting room was full. People were lined up in the hallway, forced to wait ridiculously long times.The waiting room doesn't even accommodate enough seating for what this community needs. How could it possibly provide prompt and adequate medical care when they have you sitting in a hallway?

I give major credit to the nurses and staff who work their tails off for this incredibly inept, understaffed facility that is clearly extremely mismanaged on many levels. People go there for help. After all, it is an emergency
room. Unfortunately the help that most recieve is below subpar.

If LMH social network is going to respond with "we're terribly sorry to hear about your experience, please contact us....blah blah blah".

Don't. It means absolutely nothing.

Lawrence Memorial hospital emergency department - 0/10 would not ever recommend. I only gave 1 star because giving none was not an option.

Peggy D.

I had sepsis a tumor and was left in a cold room I asked for a warm blanket it was not the iv was poorly entered to cause unnecessary bleeding being severely dehydrated and asking please please give me water nothing was given
I laid in that room for 6 hours pulled out the iv and walked home holding onto trees for balance they did not help me with transportation my car was at a local dr office who sent me by ambulance I'm 71 when 2 arrogant doctors entered and only asked do you have oxygen at home my oxygen has been over 96 except this particular horrifying time with pneumonia
The nurse only told me I looked terrible and might die nothing good or pleasant
It's not ok to have a patient in dark cold room for 6 hours before they said admission or admiting me
How cruel do people have to be in the health care business nonetheless because I'm poor with no insurance probably caused the lack of care

Eugenio H.

I've got to the LMH emergency room at 16:00 hrs with an 16 gouge nail in my ring finger. It is 22:00 hrs and I haven't been seen by a doctor yet to extract the nail. I asked intake for a pain killer a couple of hours ago and after I complained about it, "Leroy" (no last name provided although I asked for his surname), dismissed my request saying they were extremely busy. Well, this professional member of the hospital, while munching his dinner delivered from doordash, had the face to say the following when I asked if I could call food to be delivered while waiting because I didn't eat all day, that I was cold, and my temperature was down and I was shivering. Well, I added, if everyone was so busy, definitely had time to eat while the ER waiting room was packed. Here it goes, this "professional" said, and I quote: "Man up it's just little nail on your finger." Is this the way these professionals are trained? Where is the medical profession advocacy and empathy
I've tried to reach the advocacy department for the hospital headed by Maria Vargas but unfortunately there's noone on the hospital staff for patient care until Tuesday. Today is Friday...

In any rate, I'll see if I can get that pain killer because my finger hurts, I will call for pizza for everyone in the ER waiting room while we all are hungry waiting to be seen.

UPDATE:

Finally, after 8hrs or so, I am left the ER at 01:30 after I was called in into a room a few minutes after midnight. My experience with the head nurse and how she performed the procedure to extract the nail, (which took no more than 5 minutes, less than 2 seconds to extract the nail, the rest for the anesthesia to numb the injured area for extraction) was second to none.

Unfortunately, the administrative people and intake nurses who are the face of the hospital when patients arrive in distress overshadows the professionals inside performing the much needed care.

In my case, a $500 dollar copay for an awful and poor treatment for 8 hrs in the waiting room is way too expensive when receiving this kind of treatment. In any other industry one could ask for a refund for an unacceptable treatment like this. I would love to know how ridiculously much insurance will be billed for this ordeal. Hope they're not billed by the time spent in the waiting room plus the urgent care, if so, it will be a total fraud to skim the system that way. Looking forward to see the final bill.

In all, it is paramount that the hospital's medical director and ER's department head rethink and implement new training and guidelines to those attending incoming patients into the hospital.

Sorry Leroy, but you ought to be fired or get a demerit you'll never forget. But you know, who does it once, will do it twice. You should not be working in front of patients. You're not qualified. We all can have a bad day but your attitude is part of you. A red-liner rarely changes attitude against others.