Emergency Room Department - at St. Mary's General Hospital - Passaic, New Jersey

Rey R.

These people are idiots. They keep sending me a bill and I have never been a patient at this garbage hospital. Can't find the ceo address to write nasty letter. Making a complaint to the NJ government and may SUE if the goes to a collection agency.

Beauty N. S.

Worst hospital ever. They don't care about their patients and I don't know why they haven't been sued yet. They violate ALL HIPA laws and they don't know what patient confidentiality is. They do their intake right in the waiting area where the entire room can hear you talk to the nurse. Bathrooms are disgusting. N they just put a bed in the hallway n told me to change into a gown n stay there half naked while people just walk by out in the open. When I denied their horrible treatment of changing into a gown in the hallway the nurse started being super rude. No privacy what so ever.

William G.

6/29 about 9 pm.
Was visiting a family member, his wife was left in the waiting room with no information on his condition. She asked the triage nurse/front desk staff several times to see him, and was brushed off saying his nurse would come get her when he could been seen. They were able to get her to sign registration and consent information in the waiting room, without even attempting to establish contact between the two first. When I arrived and inquired why she couldn’t be with her husband they promptly escorted her in. This was my first issue, perhaps an error in communication, maybe not. Forgivable nonetheless.

Next as we are waiting for some diagnostic imaging to be completed while waiting in the general waiting room, a man is brought in to the waiting room by EMS, and the front desk staff shouts his name, date of birth and current condition back and forth several times for everyone to hear. This patient had a language barrier and they didn’t attempt to utilize an official translator, or provide him any privacy. He was parked in a wheelchair in the literal middle of the waiting room. Not even facing the staff. Incredibly inappropriate, and if I’m not mistaken a legal offense against the man’s private medical information.

The most inexcusable part was them laughing at this patient when he answered a question incorrectly. My wife, who was with me at the time, spoke the same language as this patient, and after this episode with the front desk staff started telling her how embarrassing that entire encounter was, and that he wasn’t comfortable with the care at this facility.

This is truly awful. I am disappointed at the lack of standard of care provided by this emergency department. Emergency care is something that we don’t get to choose, we go when we must and are usually having the worst day of our life. I feel bad for anyone who has been/will be treated this way when they go to St. Mary’s ER.
I will be filing a formal complaint as well.

nato N.

Horrible experience. I was there first time, doctor Michael Choi is an idiot, gave me wrong diagnosis and treatment. I asked to give me IV fluids that always helps me, but he refused, he said I don't need it . I had high blood pressure, stomach pain, nausea and very bad headache. He gave me Tylenol and blood pressure medicine and sent me home even more sick and told me to go to primery doctor. The emergency room was empty, no patients. The nurses are sitting and talking and laughing. I was surprised, now I know why, nobody goes there because it is very bad. Go to Hackensack or Paterson.

astro 7.

Disgusting service especially from nurse lizbeth no compassion, constantly complaining how she wants to go home and how some patients shouldn't even have came to the ER. You can hear everything behind the curtain. How can St. Marys hire nurses that are laughing at people illnesses and joking around more then tending to patients. There was a guy who had to be transferred to newark Beth Israel for a torn aorta had this nurse tended better he would have been out the door quicker. Instead she kept telling him to wait. PA "V" as she wouldn't give me her name all I have to say very unprofessional she as well laughing at paitients and these are our caretakers of tomorrow? You people should be sued I can imagine how many people have died while they laugh.

Michele D.

My mom went into the ER on Wednesday and they took her in quickly and on top of that all of the people there are so compassionate. They care about their patients and you don't feel like they are just doing "a job" but that they truly have the heart for helping people. Our nurse was Leo and he was amazing!! Thank you for doing what you do!

Lisa M.

Amazing staff !! The nurses are amazing. We did have to wait a few hours for a bed, but while we waited in the emergency room the nurses and the nursing assistants were so attentative and continued to keep us updated. Thank you for all dedicated hard work Nurse Q and staff

Bill M. P. F.

Si uno va por emergencia debe saber que uno esta mal yo fui con mi mama y una enfermera llamada Jessica que trabaja en el area de emergencia muy grosera , déspota , arrogante nada gentil , que un poco más a mi mama casi la bota de la cama no se como personas como esta mujer sin valor humano pueden prestar sus servicios pésimo servicio de esta mujer del resto del personal muy buenos y amables pero esta mujer hace quedar mal al hospital