Emergency Room at Dignity Health - St. John's Regional Medical Center - Oxnard, California

Charlie G.

I’m really disappointed with the experience at this hospital. The Camarillo location seems cleaner and more efficient. We faced an excessive wait time of over three hours, only to be told that while the results were ready, the doctor was too busy to see us. I understand that healthcare professionals can be busy, but this wait seemed unreasonable and seemed more like a tactic to increase billing. Additionally, the emergency room was overcrowded with 40-50 people in a small space, which felt unsafe, especially without any visible air filtration or sanitation of seating areas. Despite multiple requests to expedite care for my mother, who was in discomfort, the staff only offered to leave notes rather than addressing our concerns directly with the doctor. This experience was very frustrating and disheartening.

Alekz D. L. T.

I was just advise by the lead shift nurse Taylor at Dignity Health St.Johns hospital off rose, to pull out my own I.V. *video included* tw: discrimination

I arrived to the ER at 1:30 am on Saturday 10/19 due to sharp pain in my ribs. I was unable to breathe or walk without pain. They rushed me in and to a room for X-rays and cat scans. I was recently at this hospital for pneumonia 3 weeks ago so I was very confused at the pain as I thought I was better.

The pain was so bad and I was so distressed the nurse DJ went and asked the doctor for pain meds based off of what he saw in me. He brought back morphine. This helped immediately but the pain was back within 45 mins to an hour. I was standing clutching the bed out of distress.

I have had 4 kids and have never expirience the sharp pain and anxiety that came with this. There were tears down my face and shifting positions was difficult.

When the doctor came in he said according to the scans my pneumonia was actually getting better but my lung must be inflamed. He stated he would give me anti inflammatory and steroid and left the room. I was in so much pain I didn’t think to ask him anything until the nurse was in. The nurse Dj gave me said meds, and said I was being discharged. I was confused and asked if I was being sent home with meds to which he said no I could buy ibuprofen. I was still confused because why would they administer morphine just to ask me to buy my own ibuprofen when I had to be wheeled in here. I asked dj if he could at least prescribe the ibuprofen so my insurance could pay for it. He leaves to come back with a whole new prescription for ibuprofen and a steroid. Now I’m even more confused because I was about to be released with no care regimen and now I have a care regimen? Naturally I asked for a lead nurse.

When Taylor, the lead nurse arrives, I explain to her the excruciating pain I’m in and let her know I’m just confused because I was about to be sent home with no care regimen but now I have one and the doctor wasn’t going to explain any of this? Taylor begins to speak over me and tells me that the cat scan says my pneumonia is better and I should be in less pain today then 3 weeks ago. I repeated her and said the cat scan says I should be in less pain? Then why did I get morohine this time but last time it wasn’t necessary? Taylor begins a back and forth with me saying she did not state that and that’s where u see this video begin. She walks away and tells me to pull my own iv out twice. It’s not until I’m on the phone with the police that two security guards walk up with DJ, who begins to take the video out while I’m on the phone speaking, didn’t ask my consent, didn’t ask me to lay my arm out, just grabbed me and began removing it as I’m reporting her refusal to help me. I asked for her name and he said he would get it back to me. The security guards then ask me to leave. I advised them I was waiting on him and they told me he wasn’t coming back. I said well u have one nurse advising me to take my IV out and another telling me he’s grabbing her name so I’m going ti wait. I closed the curtain and this man opened it back up.

I had to call the hospital from inside the hospital to give a grievance phone number.

I am Latina and I do feel discriminated against as I came in worse condition and in so much pain THEY gave me something for it and afterwards told me their machine “says” I should be in “less pain”. I inquired on my aftercare and was almost sent home without any and was made to seem as if my symptoms were not real. I received a second opinion and was diagnose with pleurisy and was assured aftercare was necessary.

This is discriminatory and sadly not the first discrimination I’ve experienced here but to be advised by a lead nurse to pull out my IV is beyond me and appalling.

Excuse my breathiness and frustration I was in shock that she tried to tell me I was in less pain.

Edit: Alice called me to remove the post not to apologize for my treatment 🤷🏻‍♀️

Teresa B.

Ohhh wow , that's not even the best of it they took excellent care of me Teresa Balogh, and I was in there for about 6 days a really bad Lung Infection. So yes I do recommend going to Saint John's Hospital.

Ben R.

If you have a broken bone or think it might be broken, save yourself time and money and go to the urgent orthopedic specialist instead. St. John’s wasted 4 hours to misdiagnosis a fracture that was actually a sprain.

Destiny W.

This was the best experience I have had with an ER by far. Thank you to the doctors and nurses who gave me such kindness. Almost every ER I have been to with my pain has looked at me like a drug addict and refused to do any test or actually listen to me and I was there for hoursss. So thank you for actually listening to my concerns, thank you for not look at me as a drug seeker, thank you for showing me kindness and concern and actually caring about my health.

Artch Y.

On Thursday Morning around 10 AM March 21st, St John's level of care ALWAYS exceeds my expectations from the ER triage to ER room. The nurses Nikki and the nurse filling in on her break were genuinely caring. I wished I was able to catch the other nurses name except she was so professional and caring it showed inside and out while she had business to do. I am so happy I got people who care from the guy taking me to the CT Scan which was broken but I managed to get to the other one. The fact the nurse Nikki could Instantly see I was in pain really speaks volumes. She was 100% correct. It's too easy for a Physician's assistant to assume I was okay after CT Scan showed that I had a UTi and dismissive about my pain and me passing kidney stones all night after the CT Scan. He just saw it as a UTI and maybe stones. Not cool. I asked many stones to find out there's more and not much can be done. I was still in pain but had to wait three hours in the hospital to get out just to get Vicodin from my pharmacy which is a joke at 3 hours after seeing the PA. I wouldn't mind waiting if it was an hour but 3 hours passed by after the PA had seen me. 3 hours of pain and discomfort. I would have been okay with a slow morphine shot even if they were not working well it would have helped due length of time. I will not let this lack of sympathy override what my nurses had for my well-being. I've had a minor run in when I had my gall bladder taken out years ago here, but the nurses were my saving grace. If I could ever thank the ER triage for giving me in so quickly, I would do so. They were amazing too. Empathy kindness, and compassion are everything. All the nurses had shown great thought, good deeds, and kind words. Thank you to those who were helpful and not just merely pushing me out to get out their way and out of the hospital alone. Trust me I lost 3 thousand dollars during my stay. I really wanted to leave as much earlier as any person who lacks compassion for others to get them out ASAP. If I know if this is the mentality then so do other patients. That is a terrible model that goes against the essence of your hospital's motto. I've been here for some emergencies and surgeries to know better. This place is above AMAZING because of Nikki.and her assistant nurse. Thank you from the bottom of my heart and my wife thanks you too. Nikki and your fill in nurse ROCK. Raises are due. What great attitudes. I love it. Who wouldn't?

"Good deeds, Good Actions, Good Thoughts" - Zoroaster circa 2500 BC.

Laurence M.

I took my daughter there for a broken finger. A doctor quickly came out to the front desk to briefly assess her hand and were told that we might have to wait an hour for X-rays. We only waited 30 minutes. We were sent back to the waiting room and waited about another 30 minutes before being called back and treated for the fracture. When my daughter was called back in, they took her vitals, got her Tylenol and the doctor came back to show her X-rays on his phone. He gave her two numbing shots.They had to do that in a hallway because no room was available. I was just grateful they were taking care of her. A room then became available and they took her in, gave her one last shot and put the finger back in place. Then an Xray technician came in with a mobile machine and took more X-rays. After that, we had to wait a long time to get the x-rays put on a CD. We couldn't leave without them. In the end we were there for almost 4 hours. We stayed in the room for over 90 minutes just to get those x-ray and be discharged. At least we were able to wait in the room and not the main waiting room.Overall not a bad experience. Not sure about billing yet. They are supposed to bill my insurance. Hopefully that goes smoothly.

Ken P.

I can not believe they don’t require people waiting to seen to be seen to wear masks during this flu season