Emergency Room (ER) at Baylor Scott & White Medical Center - Hillcrest - Waco, Texas

amanda M.

I don’t go to the emergency room often but when I do I go to this one and I don’t have any problems. With that said I do think that the people sitting at the front doing the visitor passes and the people checking patients in could sometimes be friendlier but other than that I’ve always been treated very well by all the nurses, PA’s and doctors. They try their very best to get you in and out as fast as possible under the circumstances. I think people forget that it is an emergency room and they do have to go based on priority.

Virginia M.

Avoid this emergency room at all cost!
To many things happened to even write about, l fell in late July and ended going to their ER in an ambulance with severe pain! Was told at emergency room after several x-rays and CT scans that there was nothing wrong and I needed to go home they were very harsh!
Fast forward to this week, l was still in pain and my doctor gave me an guided injection and while trying to find the correct area with the sonogram and he discovered my hip was broken and had almost was healed.
So for 5 months l had broken hip and nobody had seen it on any of x-rays or ct scans.
He sent me for an MRI and my hip was broken and l also tore my hamstring!
They also missed a broken disc in my back!
Not sure what happened but there were to many
Injuries that was missed .this unexceptable,and some x-rays were taken 2 or 3 times and they still missed the injuries! I have suffered way to much!

Jennifer J.

The worse service ever nurses sit around and gossip and eat instead of checking on patients doctor sits around as well. Doctor does not check on you and when you ask for a nurse they take 30 minutes to hour to get to you. Don't even remember doctors name cause he only came to see us one time in the five hours we were in the room. Go to providence don't waste your time here

Alyson S.

Update: I left after waiting 2 hours, with severe chest pain and went to a different ER!! Hillcrest is the worst ER I've ever been to!!!

I'm here in the ER waiting room for over an hour with bad chest pain. They were very slow over an hour ago and now starting to get busy and I'm still waiting. I'm debating whether to go elsewhere because my chest pain is getting worse.

Robert A. J. I.

We had to go to the ER for a large serious burn. We had excellent care, minimal wait time and it was very clean everywhere we went especially in our ER room. We saw three different physicians and all were courteous and thorough.

Alynn C.

First getting to the ER is horrible, waited over an hour to be taken to a room. They waited until there were over 5 patients that came in to be seen then lined us all up and rushed us all to a specific room to be seen. Treating us like we were kids lining up for class.
Doesn’t matter if you’re in extreme pain, or discomfort you have to wait for multiple patients to line up then be taken back.
When finally seen by doctors it was way better and got taken care of by really nice and caring staff.

Lillie G.

I’m currently in the ER and have been here since 7pm yesterday, the night nurse was amazing but once I changed rooms everything went downhill. since 8 this morning I’ve been checked on once . I’ve thrown up 3 times and no one knows as no one has come in here, I feel like they do not care about me at all.

Marcela V.

Was in town visiting & had to go to the emergency room. Everyone that helped me was very kind & had great bedside manner. Labs, scans, etc were all done without long wait. Thank you for taking care of me!