Emergency Room | Kaiser Permanente Fresno Medical Center - Fresno, California

Brittney B.

Update- Kaiser replied to this review and told me to contact them via email. I emailed them everything they asked for and said they would contact me to get this figured out and I never heard anything from them in well over a working week.

I’ve never had a good experience here. It all started when I had extreme abdominal pain, I drove the 1 1/2 hrs to Kaiser ER and they sent me home saying nothing was wrong with me and to take Ibuprofen. A few days go by and the pain became unbearable. I was rushed back to the er and waited there for 14 hours, and never received a room. Turns out I needed emergency surgery to remove my fallopian tube. Surgery happened at 10 that night and I was released around 1 am. I asked to stay the night and they refused. My husband drove us the 1 1/2 hrs home immediately after that surgery. Fast forward a couple months and I haven’t been able to pass a bowel movement in 3 weeks and am in extreme pain. I go back to the er and was seen by MD Manavjeet Singh. He was extremely dismissive and after looking at my labs told me it was “all in my head” and discharged me. My husband had to refuse the discharge and insist they do something as I’ve tried all the home remedies. After all that ( 7 hrs) I was re assessed and then they decided an enema was a good idea when it should have been done in the first place. All the staff was dismissive and wouldn’t listen to what I had to say and I was discharged again without resolution.

Diane F.

Such a horrible experience. Became violently ill on the way home from visiting family. Chest pain, arms numbs, throwing up etc. I was so dehydrated they had a hard time taking my temp and blood. I felt like I was passing out and there was no place to lie down. The nurse and doctor didn't seem too concerned. So many people were waiting and angry that they couldn't get care. Finally decided to leave. I needed fluids asap. We got a hotel across the street and decided to call an ambulance if it got worse. Its the only way to get priority care. Thankfully I was ok. Talked to the doctor the next day. He apologized for no bed and no iv. I was just scared I was having a heart attack. Probably was noroviris. No more giving my money to Kaiser. Not worth it. Security guards were extremely helpful and compassionate. The ER staff could learn something from them.

Nate S.

Sitting here at Kaiser ER for almost 5 hours, freezing cold, over bearing security guards, nurses & doctors are nice but way understaffed for the amount of patient. Waiting area/lobby is small & overcrowded.

SatnamSingh S.

You should have all day or night to get treatment in emergency care I visit for stitches because of cut by kitchen knife and they took hours to do anything then I cancel and go back after 2hours wait

Stephanie R.

Terrible care. No words can express how unprofessional, incompassionate, and humiliating the treatment we received was. This person was in excruciating pain and all the doctors could do was shrug their shoulders and say "I don't know". Discharged despite pleading for help. Even had to beg to give some form of medication to us. A doctor (or nurse?) said something along the lines of "man up, woman give birth", this is not the time and place to humiliate anyone. Someone even recorded our altercation because it was truly outrageous. I know nothing will be done out of this review unfortunately. They are very kind at first but when you actually need help they become extremely inhumane.

ARFM 2.

After waiting for 7 hours in the cold there still wasn’t a bed to just get 1 iv waste of time being there. I left without getting anything done to my cut up finger. Smh do better

Gordon &. G.

Worst Care every in Kaiser Fresno. I hope to never return. ER doctor and nurse uncaring and do not work in the vision as stated by Kaiser

Gary D. H.

Kaiser DOES NOT answer their friggin telephone!!! Once they have yor money, why should they. Not a lot of respect for their "patients" at Kaiser!!!