ER Appliance Repair - Wesley Chapel, Florida

Cindy S.

I found ER repair after getting the run around by GE warranty repair on my brand new washer. It was brand new. It never let water into the washer on any setting but normal w/cold water. GE warranty sent all kinds of characters to my house that ran the gamut from telling me there was nothing wrong, to not knowing how to fix it, not having the diagnostic tools for a GE appliance... to even a tech that steadfastly refuse to fix it, and instead had a personal conversation with his bank while in my house about his account and then left without touching anything. It was so ridiculous.

Finally, after nearly a year of this... I decided to find an appliance repair on my own and not through GE warranty repair. I was tired of only being able to wash my clothes with cold water....

So, I called my normal appliance repair company. As soon as I told them I had one of the new GE washers, they stopped me short and told me that they do not work on these because they are pieces of junk. I wasn't surprised to hear this, but I was disappointed.

This led me to Google where I found ER Appliance Repair. They advertised that they fix GE appliances. They are a family business. When I called, it wasn't a call center overseas. So, I didn't hang up.

The girl who answered the phone was responsive. She seemed to be attentive and intelligent. She listened, understood what I was saying. She took notes and didn't blow me off. Then, she followed up with an appointment, confirmed that the parts were available. Communicated w/the technician. She also followed up on communicating with me.

When the Technician (Daniel) was scheduled to arrive, he communicated w/me and came within the agreed window. He was clean and dressed appropriately. He was pleasant and attentive. Most importantly - he knew his stuff!!! He had the tools, he had the diagnostic app on his phone and the diagnostic box to plug into the washer. Within 10 minutes - he knew what was wrong and what part to order.

2 days later - after the part came in... My washer is now fixed. I also now have a new appliance repair company. I'm not happy very often... but this company is top notch.

Dawn S.

I recently had an outstanding experience with ER Appliance Repair, and I couldn't be more impressed. Andrey, their skilled technician, arrived promptly and immediately demonstrated his expertise. His friendly, professional demeanor made the entire process stress-free, and he took the time to explain the issue and necessary repairs clearly. What truly stood out was his efficiency – Andrey diagnosed and fixed the problem in record time while maintaining the highest quality of work. His knowledge was evident, and he came fully prepared with all the required tools and parts. The entire service was seamless from start to finish, and the pricing was more than reasonable for the exceptional service. I'm delighted with ER Appliance Repair, particularly Andrey's outstanding work. I highly recommend their services to anyone needing reliable appliance repair – they've earned a loyal customer!

Xavier G.

ER Appliance Repair came same day to diagnose a problem with my refrigerator during a busy holiday season. Technician Andrey was very professional and took extra care working around my in cabinet refrigerator. Very knowledgeable and thoroughly explained the issue we were experiencing. The entire experience with this company from the initial call speaking to the representative to the service technician arriving in the allotted time scheduled was just very pleasant. Also the fee for service call is reasonable. First time customer but now I know who to call for all my future appliance emergencies 🙂

Anne A.

ER Appliance was at my home within 2 hours of my call. The tech (Daniel) was pleasant and clearly knowledgeable about our Wolf E series double oven. He explained what he was doing as well as gave me tips about my ovens.
The price was very reasonable and worth every penny!

Nicole T.

I give ER Appliance Repair 5 stars. I highly recommend this company. The technician Daniel, was knowledgeable and friendly. He explained and told us what needed to be fix on our dryer.

Marina P.

Andrey was very professional, courteous and knowledgeable. Highly recommended this service. He came for my Lg Refrigerator who is making horrible squeaky loud noise. They order the part yesterday and today were back finished job. So pleased for the customer service, technician job and prices.

Donna C.

Prompt service and polite technician but inaccurate quote. Change in cost should have been discussed before service rendered. GE vent hood - asked for manual to read, pushed the touch controls and told me to clean/ wipe off more often. Total of 10-15 minutes. Price went from $89 to $125.

Addendum.
I was contacted by the owner and refunded the difference. I appreciate their customer service and concern. My rating now reflects this. Most companies don’t care after they have your money.

Allen H.

Daniel was GREAT!! He explained everything very easily & was nice to talk to! The lady who I contacted first to set up an appointment was nice as well! The were able to help me when other companies said no because of Hurricane Milton!! All around the service was EXCELLENT!