NewYork-Presbyterian Allen Hospital Emergency Department - New York, New York

Fermin P. I.

This time, it’s on us. We had a horrific prior visit, thought maybe, just maybe, it’d be different this time. NO! My Son has a fish bone stuck in his throat, instead of just using the tube with a cam to go in and get it out, they send him for a CT scan, tell him it’ll be 30 to 40 minutes for results, just to see if they’re gonna use the tube thingy, 3 hours later we’re still waiting for the results. Patients have been walking out becuz they’re just left there and not followed up on.
Fool me twice, shame on me. Next time, Manhattan it is! This ER is the absolute worst!!
Don’t bother with the bs “We’re sorry for your this or that, we’re working to make your blah blah blah.”
You have a 2.4 rating. You’ve done NOTHING to fix, address, ANYTHING!!!

Maria M.

Populated hospital, ER is a nightmare, brought my husband who couldn’t breath and we had to wait for a Dr for many hrs.. no one keeps you up to date. Its very closed to home but its sad the poor attention they give you 😓there is nothing AMAZING about this ER

Christina E.

UPDATE: After a ton of drama in the waiting room (was awesome when you are worried about stress from possible stroke and stress impacted autoimmune disease), they did fast forward me to testing. I was there for several hours and it is definitely an over populated hospital - lots of folks just in beds in the hallway, etc and rooms are just curtained off so not only can folks kind of see you being pretty much naked, you can also hear all the death sounds. Despite all that, I will say the nurses and doctors were kind and patient. I would go back again based on them and how close it is for me. Healthcare in America is scam and I wish it were better!

Going to review my experience along the way. Already not impressed that there is not an immediate check in to ask for your symptoms so that they can prioritize patients. I’m here for a possible stroke and as we know, every minute counts. Will continue to update.

Sanchez E.

They treated me with respect and the staff was caring friendly and patient

Alejandrina R.

I find it funny they are sending me a survey in the mail. What are you trying to hide. So many things to say the funniest was you took my mother's urine to analyze and even had results in her my chart but you never physically took the sample from her. When she left yesterday after staying from Tuesday it was in the back of her stretcher. The one that really was bad was the racial profiling of security guards of my Caucasian mother. Always walking by watching her. A frail elderly woman who could barely walk is a threat to you. The last point was while she was there they moved all the patients aside to film a T.V show? They were more concerned with filming then walking my mother to the bathroom. Please send me the survey you should be ashamed of how you run your hospital. Also no diagnosis when we left too. Thanks for nothing.

Jevian J. P.

I had a terrible patient experience at this ED. I checked in with the front desk at around 5:30pm. I was brought to a bed in the ED at around 7:30/8pm. My nurse (Eileen Pena) was initially courteous and attentive. She administered my medications and placed a lidocaine patch on my back (at around 9/10pm), then later returned to administer IV steroids and fluids (around Midnight). I had an intense burning sensation at the IV site when the steroids were pushed so nurse Eileen had to remove the IV line and told me that she would ask the doctor if it was still necessary for me to receive fluids. A doctor visited me some time after the steroids were administered and due to ill effect of the medications, she mentioned the possibility of being admitted for pain management, to which I asked for a moment to consider this decision. The doctor said that she would return to discuss my decision and informed me that she would also speak with the nurse about re-placing the IV line. Unfortunately, nurse Eileen never returned, and I was left sitting for another couple of hours wondering whether someone would be coming to place the new IV line and push the fluids.

Eventually, I left my bed (while still in pain) at around 1:30am to seek out nurse Eileen. At that point, nurse Eileen told me that she was occupied and that she would ask someone else to place the new IV line. It seemed that she had never actually consulted with the doctor regarding next steps. After another half hour with no progress or communication, I approached the charge nurse on duty (Johnny, last name unknown) about the situation. It should also be noted that a small group of staff (including nurse Johnny) were in the nurses station chatting and giggling at that time. I explained to Johnny that I had been at the hospital for about 9 hours and that I was waiting to hear an update about my plan of care. I also informed him that the bag of IV fluids had been hanging near by bed for hours as I awaited someone to place the IV line. Nurse Johnny, who in my opinion was extremely rude and impersonable, pointed to another patient's room and bluntly stated "you see that patient over there? He's dying right now." Nurse Johnny then told me that he was unable to assist me or provide me with any update, and that all he would do was direct me to my assigned nurse. Even after I explained to him that I was unsure who my assigned nurse was at the time, as nurse Eileen appeared to pass me off to someone else when I last approached her, he continued to repeat "that patient over there is dying, okay?" I explained to nurse Johnny that I too work in healthcare (at a level 1 public hospital, with limited resources and overwhelming need) and that I understand that there are different levels of need. I also asked nurse Johnny why staff were in the nurses station chatting and giggling in the midst of a life and death patient situation, to which he had no response. Overall, nurse Johnny's demeanor was very cold. Not to mention that I believe it was out of line for him to so blatantly broadcast the critical condition of another patient. Nevertheless, I recognized that nurse Johnny was unwilling to assist me at that time and thus I attempted to reapproach nurse Eileen, who was noticeably annoyed by the encounter. When I asked her if there was any information about my plan (e.g., admission versus discharge, fluids versus no fluids), she informed me that she could call the doctor to come see me if I wanted. When asked about the wait time for the doctor to return, she replied "I can't say. Maybe an hour or so." When I expressed frustrations that I did not want to just walk out of the hospital with no clear post-discharge plan, she stated, "well we can't keep you if you want to leave." In complete discouragement, I returned to my room to wait a few more hours. Ultimately, I left the ED at around 4:30am, still In pain, never having received the IV fluids (see photo of full IV bag), exhausted by my terrible interactions with staff, and regretting my decision to even visit this ED in the first place.

zakary N.

emergency department was absolutely horrific. i came in for something that had happened to me before so i was familiar with what i needed on the medical end to help. however the attending working this night (i don’t know his name but he was white, tall with brown hairy and very flamboyant) also proceeded to tell me i had no rights and did not respect anything i was saying whatsoever, almost literally caused me to go into respiratory failure because of how much he didn’t want to listen to me, until he realized what i needed was what i was saying the whole time- barely in time i nearly died because of this. i needed to have them print out a list of patient rights before they both realized how much trouble they’d created and removed themselvesone nurse purposely smacked me upside face with an oxygen cannula because i pulled it out for one second to ask her a question, and proceeded to curse at me in another language. i pointed out she was clearly upset and knowing i have hard to find veins she may have wanted to find someone else to place the IV but she whipped out the needle and jabbed it into my skin into a fit of rage (missed any vein), i told her it wasn’t in but she didn’t listen and she stormed off. I had to have a friend find another nurse but my hand looked inflatable for the next 5 days, after getting admitted all of the staff would point it out and boy did i have a story. the attending working this night (i don’t know his name but he was white, tall with brown hairy and very flamboyant) also proceeded to tell me i had no rights and did not respect anything i was saying whatsoever. i needed to have them print out a list of patient rights before they both realized how much trouble they’d created and removed themselves.
the lines of demented patients in the hall wasn’t really nice either but i’ve noticed this in a few hospitals, the staff were exceptionally rude to these patients though.

i have been to a lot of emergency rooms and this is definitely at least staying on the top 3 WORST EVER emergency room experiences of all time. the amount of literally disrespect and disregard for the patient was insane and almost cost me my life.

Ondi G.

This is without a doubt the single worst ER experience I’ve ever had. My visit is TEN HOURS and counting. The sum total of services I’ve received in those ten hours are a blood draw and two sodium chloride drips. The nurses have deliberately ignored me and the doctors interrupt and steamroll any of my input. Nobody is interested in figuring out why I am so ill. I do not even have a room (and therefore, no button to call a nurse when I need one); I’m parked in the hall. I didn’t even get a pillow until five hours in. This place is a disgrace.