Northern Nevada Sierra Medical Center ER - Reno, Nevada

Mr. E.

Took my mom here for an infection. Sat in an ER room for 2.5 hours, during which they only managed to take blood. And it was DIRTY. I'm talking dried puke or bodily fluids on the barely covered bed. Nasty medical waste from the patient before all over the floor and a random vile of blood! The ER was empty. I walked around and it was just us and one other room occupied. But the staffing area was a ghost town. Employee's are scarce. Then a new patient came in, puking her brains out, flu like symptoms. Where did they put her? In the room next door. Literally a dozen other rooms far away and they put her 3 feet from us, as she's coughing, spitting, puking. Definitely putting us in high risk of catching whatever she was spewing. After a nearly 3 hour wait, they finally do the ct scan. But then inform us it'll be about another 2.5 hours before a doctor can read the results, as they have to send it off-site because they don't have a doctor who can, on staff. Spoiler alert, it was longer than that. Wildly understaffed. Outrageous wait times. Inefficient processes. DIRTY! Visit at your own risk!

Jessica P.

Recently had a surgery here. The nurses (all male) who did my IVs, asked me questions, and got me prepped for surgery were all so great. Professional, nice, caring, and even fun/funny. I was treated great by everyone, which doesn’t always happen. Thank you!

Ashley M.

My mother went to this hospital multiple times for help. They told her she was a druggie taking her meds wrong, sometimes refused to even see her. Once they even thought I was her because we look so alike that they left me shaking in the waiting room for 2 hours before I went to renown. My mother died last July of neurosyphilis meaning it got so bad it went to her brain. It would've taken a blood test to save her. Thank your Dr's for letting me lose my mom at age 30.

Deena K.

If you need an MRI they will tell you to go to your primary even though you're in pain. They will tell you there is nothing they can do. I can't lift my right arm without starting to have tears roll down my cheeks. Still the doctors refuse to give me an MRI. They just shot me up with pain meds took an x ray, said the X ray didn't show anything and now they're sending me home.

Nurse Paul is amazing though and deserves to work at a hospital that actually cares.

Couldn't even get a note to not lift at work. I am getting one thay says no more than 10lbs but it hurts to even lift my phone.

Jayson J.

Don't come here in a mental health crisis, that's for sure. They will treat you like the dirt on the bottom of their shoes. And respecting your HIPAA rights is something they seem to go out of their way to violate for certain people.

A lady next to me that was obviously suffering a mental breakdown of some sort. But she was calm, respectful and wasn't causing a problem. She just had one.

Doc comes in and yells, "Since you said you wanted to kill yourself you're going to be with us for 72 hours!!"

Not 'we're going to help you'. Not 'don't worry, the mind gets sick just as the rest of the body, don't feel ashamed, that's what we're here for.' No they decided to yell at her and announce to everyone in the vicinity what her issue was and what she privately told them.
Because I certainly never heard her say it.

The nurses and nurse assistants treated her like she was nothing but a bother.

Hey Northern Sierra, get it together. It's 2024. Stop treating mental illness as a moral failure and start treating as a health condition. Y'all should be ashamed of yourselves. Disgusting.

Shopat A.

My cousin came in at this er with a hypertension. His blood pressure was running 160 to 185 on systolic. He was very dizzy. I was begging to give him bp medicine and i even told them that he has a history of hypertension. My cousin is complaining of severe pain on his back of the head. I kept going to the nurse station to give him attention. The nurse yelled at me in front of his computer that” im taking care of my other patients and il be right there”. People goes to er seeking for immediate help. We still waited more time for him to come back. He said doctor wont give him any medication. They discharged him saying on his paperwork that it was an unknown diziness. My cousin left their er with a 150/97 on their bp monitor. When we got home, his bp went 190 on systolic. I decided to give him my own losartan medication and was able to feel better. The next day in the morning i gave him another losartan coz his bp running 160 and got it lowered to 128 systolic and got an appointment with a primary doctor. I wish this hospital get sued with malpractice in the future. You guys dont deserve to be in medical profession for being heartless and showing no care to people.

breanna

Northern nevada sierra medical center is the absolute best hospital in Reno Nv. I was lucky to be a patient at the best hospital in reno. Being in hospitals isnt fun ofcourse.. but my best hospital experience was at NNSMC.
With that said, I have no clue how to express my appreciation other than via this review.
I want to emphasize my appreciation of the amazing doctors and nurses who saved my life, inspired me, kept me comfortable, and helped me get and stay strong. 1. R.N. Eli,
2.Infectious disease specialist, Dr. Jensen, 3.Dr. Norala, 4.CNA Victoria 5. R.N. Elizabeth, 6. Also one other person, I really wish I could remember her name. she works at more than one hospital, I think she works at 3 hospitals in Reno. All I know is she was there when I first went to a hospital where I was intibated, she was part of saving my life too, and she came to check on me several times. I truely felt she actually cared about checking on me. I felt that she cared to make sure I was improving. I just cant remember her name tho. It is nice to feel like more than just another patient, that gets forgotten, its nice to feel like these doctors,nurses, and cnas, actually cared about my life, and my well being all the way thru. Ill never forget them. 🙂
Each of them helped save my life and kept me very comfortable. They gave me a 2nd chance at life. They are very pleasant and treat patients like royalty. They really care about patients:)

Elizabeth G.

So clean I can’t believe it! By far the nicest ER in Reno. Prompt attention, gave my friend what she needed, including IV fluids and pain management and testing. Every staff person has been efficient and nice. So glad they’re here.