Orange County Global Medical Center Emergency Room - Santa Ana, California

Shawn Maghzi

Avoid if possible. My wife was rear-ended and ended up here with our kids. When I arrived they made me fill out paperwork before I could go back and see them, then in once I did they still didn't let me go be with my family in need.

BiryuTheFox

Helpful and treated well. Witnessed staff being more than reasonable with unreasonable patients. I feel like a lot of the negative reviews are from people who didn't like that they weren't treated like delicate little angels by people who had to juggle them and people suffering from active emergencies.
They've been good to me for my false alarm heart attack and tended to my children's emergency illness and injury needs.

Jacob Elias

5 stars goes to the Nurse (Amy) and Dr. (Leo V.) who helped me and my wife deal with some heartbreaking news. They made us feel as safe and comfortable as we could in this situation. Dr. Leo your kindness touched our hearts and we won't forget.

Vickie

Nurse who checked us in was rude Went waited an hour and half after checking in and noticed no one was leaving and nothing had been done for pain. heard a doctor tell a family the there not going to make it story in the waiting room did not pull them aside so I didn't have to cry with them. I leave drive to hoag memorial in the first 30 mins I had xray and was getting the wound cleaned and an excellent staff that made me feel they at least cared we were in and out in an hour and a half. Worst part of the OCG the bathrooms were like a gas station and the place from parking in the parking lot to the ER it self had a lot of trash lying around.

DVN

Had to unfortunately come here in Oct 2023 from out of town. Highlight of this review is staff here do not practice with compassion. The female physician (middle aged blonde curly hair) was mediocre and instead of reading my chart assumed I was a pain med seeker and refused to give therapy that has helped in the past (I get flares 1-2x a year). I have a history of pancreatitis and chronic dyspepsia. I’m also a pharmacist and my husband is an internal medicine doctor who works passionately and heavily with the addiction community. We aren’t dense people. Though my dealings with the MD were not the best overall and what I am mentioning first, the main reason I’m actually writing this review though is b/c of my nasty experience with an ER nurse there.

As people in the health care field, my husband and I know how stressful healthcare can be esp in the ER setting. However, I have never been treated so unprofessionally, coldly and disrespectfully by a nurse (think her name was Stolo/Stolla). I came in with severe nausea and stomach pain and it was hard for me to hold still as a hard stick. The abdominal pain was also almost unbearable at the time. I tried my best to stay still and answer her many redundant questions (her nursing student has spent 10 min on admission writing down my issues but I guess did not communicate info). This nurse made rude comments about me being a hard stick and actually put the IV needle into my bone. When I asked her to have more compassion esp. when I’ve had nurses successfully place IVs and not treat me so condescendingly, she told me I was being rude. She even left the IV near my bone area despite me screeching in pain and said “Really?!”. Yes Ms Stola, one would be screaming in pain to if an incompetent nurse rammed the IV needle into your bone and left it there. I once again reminded her to remember her compassion taught in nursing school and she took offense to that. I’m in the health care field and held my ground, I can’t imagine what she’s probably said to pts not in the health care field who don’t know to advocate for themselves.

I have many friends are nurses that are excellent and realize through talking to them it’s very easy to get jaded but it doesn’t stop them from doing their job professionally and compassionately. I’m sure there are other complaints about this nurse and hope she gets reprimanded if so. If the hospital wants me to elaborate, I gladly will provide more details with time and date and fill out HCAP forms when they are mailed to me

Surprisingly though Kaiser has bad publicity in the news, our care there was so much better when we unfortunately had to go again to the ER the next day. Highly recommend the Anaheim Kaiser ER. We had to wait a little longer but not being treated like some animal makes it worth it

MK

This place was so scary. The guy doing my blood draw clearly didn’t know what he was doing. My blood dripped everywhere and soaked into the seat and it wasn’t cleaned up. There was blood all over the floor. I could hear everything all the other clients were saying, zero privacy. When they took the IV out they set the cotton thing on my chair before putting it on my arm. Which is just really unsanitary? I told them I had anxiety about needles and they had a new person do my IV. It was so loud and I felt like I was going to pass out and I just sat there for hours with no one checking on me.

Karly Brackmann

My husband and I brought our daughter in last night for what ended up being an allergic reaction (hives). The entire staff was so wonderful to us. From the caring security gentleman who welcomed us and said goodbye letting us know he hoped our daughter was doing better (wish I got his name), to the sweet girls checking us in, and the wonderful technicians/nurses Christina & Joaquin (they were so warm and friendly to our daughter and us. Their friendliness really put our nervous 6 year old daughter at ease); and the doctor herself who was so kind, caring and knowledgeable. For being an ER visit (which is never fun), they really made our visit a very pleasant one. I HIGHLY recommend them if you are ever in need of emergency care. Thank you to the entire team. You are ALL so wonderful, and we appreciate you so much!

Marlene Dunki-Jacobs

I was admitted to the ER. And found some devastating news but the staff, nurses, and doctor were amazing. I wanted to leave a review because in all my years of living and attending emergency rooms, I was never treated so nicely before. Thank you to everyone who helped my husband and I. We truly appreciate you being there.