Penn Presbyterian Medical Center - Philadelphia, Pennsylvania

Hope B.

if i was dying i would rather die peacefully in my bed than go to this hospital. the emergency room at PPMC is a joke. the triage nurse is disrespectful and speaks in a demeaning tone. not to even mention the wait times. the only good thing i have to say is that their security staff is very kind.

Ashley M.

I went to this emergency room for sharp pains in my head I was admitted into the emergency room at 7:30 I was in the waiting room alone for 4 hours by the time I was called to the back it was 11:30 pm and it took another hour and a half to even be seen by a doctor and all they did was check my vitals and my blood pressure which they already did in when I checked in . all the rooms were full so they were taking patients to the back and having them sit on hospital beds in the hallway. They took blood samples and urine and said everything came good and it was nothing they could do and to make a appointment with a neurologist . I was discharged at 5:30 in the morning . Its a never again for me

Ralph B.

I went to this emergency room this morning because I have a 5 mm kidney stone lodged for 13 days now, and the nicest people in the entire experience were the security guards, who gave me a heated blanket on my way in. They took my vitals and put me in a room and never even looked in the room again for two hours, and I finally left. the lady emergency room doctor saw several patients that came in after me. She never even stuck her head in and to make sure I was still alive or make excuse excuses …she was horrible and two nurses in the ER spent hours talking about their Apple Music account accounts and whether they should even be at work today.. my husband even left and went to Wawa to get me water and something to eat.

Leabeh G.

I visited the ER yesterday after experiencing concerning symptoms for over a week, including an 8-day fever, swollen lymph nodes, sneezing, coughing, congestion, headaches, and night sweats. I shared all of this with the screening staff, who confirmed I did indeed have a fever. I was given Tylenol, swabbed for COVID, and sent to the waiting area without any blood work being ordered. When I followed up at the front desk, I was told they were only testing for COVID.

After waiting 5 hours, I was finally called to the back but was placed in a chair in the hallway. Within minutes, I overheard a nurse speaking negatively about another patient, which felt unprofessional and unsettling. The same nurse approached me to say the doctor would be with me shortly.

When the doctor arrived, I was told my COVID test was negative. I brought up my concerns about not having blood work done, and the doctor dismissed it, saying, "I don’t think we’ll find anything." I was told I was being discharged. Shortly after, the nurse checked my vitals again (right after giving me ice water, which could affect the reading) and told me my temperature was down. When I expressed concern that something was still wrong, she said an 8-day fever "happens sometimes," which didn’t sit right with me.

As I waited for my discharge papers, the doctor asked if there was any chance I could be pregnant - something that should have been addressed early on in the visit. I provided a sample, and moments later, the nurse returned to swab my throat but barely touched the back of my tongue, nowhere near my tonsils.

At this point, I was exhausted and just ready to leave. The overall experience felt rushed, dismissive, and unthorough, especially given the seriousness of my symptoms. This visit left me feeling unheard and concerned about the level of care provided.

Theresa M.

I've been in and out of the ER with my mother. I get that the staff may be a bit overwhelmed/over worked but they do need to realize that the sick patients are dealing with enough that they don't need to hear the swearing and the show of frustration. If a patient says they need to have a bm the ugh's and sighs are so unnecessary. Imagine someone being frustrated when someone has to perform a natural bodily function. Most of the staff are great but others really need to check their bedside manners or find another profession if it's overwhelming.

The M.

I went to this ER as an asthmatic cardiac patient having respiratory/cardiac symptoms. Chest tightness, chest pain, I couldn't breathe, I was dizzy, and very irregular heart beat at home, which is why I went in. After signing in, I was put in the waiting room for nearly an hour. Only after complaining about the the situation did they finally do triage. During triage I told them what was happening to me, and they had a flippant attitude. They didn't care at all. They eventually sat me in a room to get an EKG, but the nurse was restocking medical supplies for nearly 10 minutes before saying, "Ok, I'm gonna do your EKG now." I was like, "Are you serious? I'm a cardiac patient having cardiac symptoms and nobody cares." Some ER staff guy named Kyree calls to the nurse, "She's here for shortness of breath." WHAT? That's not what I told them. I said to him, "That is not what I told the girl at the front." He tells me to be quiet "I'm not talking to you" with an attitude. I said it's disgusting for ER staff to treat a patient that way when they are suffering and in an emergency situation. He rolled his eyes at me and walked away. I tried to complain about this horrible behavior of his, but nobody cared. The staff there were so nasty and had no care, concern, or empathy for what was happening to me. I decided to leave. They were gonna let me die in there, but only after being as nasty as possible. Here I sit still unable to breathe, chest hurting, and head spinning, but after what happened today, I give up. I don't even care if I die at this point. At least it won't be surrounded by people like them.

Susan M.

The EMTs brought me to Presby. I wanted UPenn. The most unfriendly staff! Nurses don't even look at you. Came in at 3:00 pm and wasn't even acknowledged until 1:00 am. The hospital is old and dirty. It's warm. The bums like it ... I'm going to wait a few days and go to UPenn. At least they'll feed you!

mariam K.

If I could rate it 0 I will.
I had the misfortune of spending 14 agonizing hours at Penn Emergency, only to receive inadequate care. Despite my swelling worsening from their initial treatment, they recommended the SAME ineffective ointment. Unbelievable!

It took cursing out the nurse to get any real attention. Suddenly, they scrambled to do a CT scan, multiple blood draws, and consults with over 10 doctors.

The cherry on top? They chased me outside with a summary paper after I'd already wasted 14 hours of my life. Unprofessional and unsympathetic.

Do not, I repeat, DO NOT go to Penn Emergency unless absolutely necessary. Seek real care elsewhere