SignatureCare Emergency Center - Emergency Room - Austin, Texas

A G.

I recently visited the ER during the holidays due to respiratory symptoms, and I couldn’t have asked for better care. From the moment I walked in, the staff was incredibly attentive, professional, and compassionate. Dr. Swanson was exceptional—her expertise and kindness truly stood out.

She quickly identified the necessary steps for diagnosis and treatment, ensuring no time was wasted. Tests were ordered immediately upon my arrival, and the results came back promptly. Dr. Swanson took the time to thoroughly explain each result, both the positive and negative findings, making sure I understood everything clearly.

The efficiency of the team, combined with their genuine care, made what could have been a stressful experience remarkably smooth and reassuring. I was in and out much faster than I expected, feeling confident in the care I received. I’m deeply grateful for the outstanding service and would highly recommend this ER and Dr. Swanson to anyone in need.

Jenny H.

Excellent care at Signature Care! My daughter woke up feeling achy and had a fever, so I took her straight there. They got her in right away, and Ditavious took great care of her. The staff was kind, efficient, and professional. Highly recommend!

AulforHim J.

Initially we were very pleased with this clinic. We came and there was no wait they were quick and efficient, even kind. We came because we are self pay and we needed to know what it would cost. Before we admitted we asked how much it would cost and they told us they had tiers based on what was needed the highest being $1600.00.
We knew very well it would probably be the $1600.00 since they did a lot of tests and I was given saline and antibiotics. I was very sick and they said o needed to go straight to the hospital. Then they took more blood did two ct scans and many other things. We paid the $1600.00 and left to go the hospital, which they had set up for us…. They at no time informed us that it would cost any more. A week later I called them and they said I owed them $32,000.00! I was in shock the hospital didn’t even cost that much. It was unreal. I asked for an itemized bill and they said to go to the clinic to pick it up, which I did….
$15 for two Tylenol, $10 for one Tylenol, $11k for saline fluid…. I couldn’t believe my eyes. Besides changing me for a pregnancy test ($650) which I told them I wasn’t pregnant and couldn’t be. When I told the receptionist that no one told me that it would be any more than the 1600, she said “well they should have… I am not sure why they didn’t… are you self pay? Oh that’s why…. And yes they should have told you that it turned into emergency prices, you can pay it off.”
I am beyond frustrated with them especially since they decided to do every test under the sun to try to get as much money out of me that they could once it became an “emergency situation” they didn’t tell us that each test would cost, they didn’t let us even have a choice on tests…. They didn’t extra tests even after saying I would have to go the hospital which were a waste because the hospital had to do them too.
Please do not go here if you are self pay…. They will take advantage of you!!!!!

Neal B.

Brought my girlfriend mother here due to some issues in regards to her lower abdomen and nausea (among other issues) to this E Center and the folks dod a great job in regards to getting everything back on the scans. The only thing is they did stick her for IV and blood work and missed. I just hope she was alright when that occurred. Overall, friendly staff and a very quiet night that I'm glad can be resolved with some basic medicine that can help her on her way.

Eleanora F.

I was scared to death of waiting forever and paying a ton. EVERYONE here was so nice and kind to my daughter. It was remarkable. And I just paid the copay for emergency room on our insurance card. So glad to know about this place!! Dr. Rose was really amazing.

Nancy L.

I visited SignatureCare for a scary emergency, and the nurses all ensured it didn't feel like a scary emergency. I am very thankful of their kindness and friendliness.

I also very much appreciated their surprisingly very warm blankets! The team joked that people come just for the blankets, but they're not kidding, those blankets are a blessing.

Hopefully, I won't have to visit again, but if I do, I know I'll be in good hands. Thank you!

yazmin M.

We always come here because we know we will always get the best care. Dr Dod Took excellent care of my little one when he had his accident in the playground wonderful bedside manner everybody super sweet, very professional and helpful. The places is impeccable and they made sure my seven-year-old was very comfortable the entire time every single time we have come.

Ditavious had a lot of patience and made sure we got helpful information

Michelle G.

Ditavious was my nurse. He did an amazing job giving me my shot of steroids, he was very gentle and kind towards me.
Dr. Rose, I’ve seen before and she is ALWAYS quick and to the point…which I love. She is so caring and a true delight to see even when I’m under the weather.