SNEAKERS ER Head Office - Glasgow

Aidas R.

I invested £100 in SneakersER for sneaker cleaning, only to encounter a disappointingly slow service that took 2 weeks. Upon receiving the sneakers, I was dismayed to find that they had not been cleaned at all. Subsequent attempts to secure a refund were met with arrogance and refusal. I strongly advise against using their services. Avoid this total scam and save your money!

Tom W.

Ordered the Clean & Protect 5 piece sneaker kit and can't speak highly enough of it. Cleaned 4 pairs of my battered Adidas' and they've come out brand new. Also cleaned a pair of suede Clarks shoes destined for the bin that now look amazing, the Mrs is happy!

robert C.

Gift from my wife for christmas, one of their higher priced kits, applied to shoes, didn't protect from liquid, tried cleaner, didn't remove stain, that was literally minutes old...which managed to remove colour from shoe but not the stain?!? contacted them for help, to explain my issues, sassy response, and child like "our products do work...." and claimed they always aim to help their customers however, had many chances to offer help and guidance and haven't done a thing and now read the messages and fail to respond, terrible customer service and reading the other reviews seems to be just as bad instore... congrats guys, here is a 1 star rating. Well done 👍🏼

Chuk C.

I have previously bought from Sneakerser and the product is always great and arrived very quickly. This time I used the online chat system on their website to enquire about the suede dyes they had on sale. The advisor was very helpful and answered all my queries quickly and professionally.

Was able to make my purchase and received in a short amount of time, very happy with the product and service.

Laia V.

I made a purchase and canceled it for an error. They returned my money, but they immediately charged me again. I have sent emails explaining the problem so that my money can be returned, attaching bank statements and I have not received any response. Unfortunate, I have been robbed and scammed.

Ian G.

Totally unimpressed with this company.
Went into their shop in Royal Exchange Square on Sunday the 28th October.
Took a pair of Cream Prada American Cup trainers in with scuffed toes .
Asked if they could be fixed ,shop worker said he was standing in as other shop workers wanted off to watch the football ( very professional ! ) .
He informed me main man was away to London on shop business but would be back in a few days , he would ask his advice and he would get back to me . He took my name and mobile number . I left shop .
After ONE WEEK I was still waiting for a call , decided to call shop . Person who answered didn’t have a clue about said trainers !
Informed me that he would look into it and call me back ( said main man was away to America on shop business).
On the Monday EIGHT days after I had taken trainers into shop , I recieved a phone call telling me that yes they could fix trainers and the cost would be £60 I agreed to this and all was well .
I recieved another phone call from same shop 2 hours later informing me that they could fix my trainers and the cost would be £60 . Yip after EIGHT days I received 2 phone calls telling me the same thing .
TWO WEEKS LATER . No communication from store decided to call up and terminate order .
Ok no problem was the response , no apology no explanation into why there organisation is so shabby .
Unfortunately you have to give one star for a review , did absolutely nothing to merit even that .

Cyril S.

What ever happened to service. (doesn't exist here)
This was my 2nd visit here to get my Suede shoes cleaned, so in i pop and go downstairs, passing about 5 staff upstairs, i wander around on my own for about 10 minutes before anyone comes down from upstairs.
This member of staff was interesting from the go, think of Zoolander in a bright orange 2 piece suit with Lilac hair, quite a bold look for a midweek day working in a shop, that's who i got, he was on his phone as he came down stairs, i wandered over, he was doing a mixture of Facebook & Tinder, so i stood there for 5 minutes, and stood there, until he finished swiping through his love life.
In a lovely French accent, he told me they 'Don't do Clarks' only trainers',
'Ok, but i got these shoes done here last year by Innes' was my reply. 'Innes left, and we don't do shoes anymore' and he walked away, getting his phone out as he went.

I stood there, then left the store, still really can't believe it happened, never really felt old and unloved before, now i know i 'm not cool anymore.

Kicks R.

Been ordering from the SneakersER website throughout this whole pandemic and always quick delivery with no problems even with everything going on in the world. Staff are also very friendly and helpful on the phone if you have any questions.