Sutter Lakeside Emergency Department - Lakeport, California

Kat H.

Usually I've experienced the ER to be really quick and painless basically in and out... So it really upsets me to know that my sister is there with her two year old who has some pretty serious burns on her feet and have been waiting on the doctor for over 4 hrs her babies been screaming and crying in pain and when she asked for an eta was told that the Dr was coming to her but instead got pulled somewhere else... I think children especially young children should be at least put on some type of top priority I understand that people do come in with more serious conditions but waiting over 4 hrs with a toddler in pain is ridiculous like somebody could've popped in real quick to have a little look during this time. This really disappoints me because typically this is my preferred hospital out of any of the local hospitals around!

Roberta L.

I have been here 5 times and I have nothing but positive things to say about friendliness, professionalism, quality of care, timeliness of being triage and treated, and I am happy we have this facility in Lake County

chase C.

I have lived in Lake County since 2001 with my family. Out of all the visits to the ER only had two good experiences. Quite a few years ago, I had to make a complaint to administration. I got a copy of two of my ER records most recent visits and some of the information was wrong in both records. When I went in February 2017 a man came in to give me results of blood work. He had on a sweatshirt and never identified who he was and was rude. Come to find out after getting copies of ER records he was actually a doctor and not the doctor who was treating me. I don't recommend their ER to anyone. One of their tricks is to ask you if you want pain medication to see if your just trying to get pain pills which I said no to when asked if I wanted any. Because of their treatment, I went to the ER in Santa Rosa in March. I would rather drive a longer distance and get better care and a real diagnosis. Sutter Lakeside Hospital ER does not tell you to your face what they are putting in your medical record when you go in.

Melissa B.

I was very impressed with the ER dept. I had to be treated for UTI ( my dr. Couldn’t see me) they were all wonderful ! From the intake to the nurses to the dr , when I left I felt that they cared,. Just wanna say “thank you”, to all of the staff & Ms. Cricket your a wonderful nurse! You help ease my anxiety. God bless all of you 🙏🏽♥️🙏🏽♥️🙏🏽

Lola G.

They obviously don't plan for Friday evening increased demand. I sat 2 hours in pain in uncomfortable waiting area, then left because I couldn't tolerate the chair. Great suffering all weekend waiting to see GP on Monday.

Jess L.

Not sure why this place has bad reviews. I had a deep cut in my hand, and was seen right away. The staff was very friendly and helpful!

ted S.

Tiffiney C.